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FAQs
FREQUENTLY ASKED QUESTIONS
We encourage our customers to ask questions that help them learn more. We receive a variety of questions about Our Shop products and services; below are some frequently asked questions we receive.
Q: What is the status of my order?
A: To check the status of your online order Click Here. For more details check out our Order Shipping Options page.
Q: How long does it take to process a return?
A: Returns are processed in 10-14 business days.
Q: How do I set up a return?
A: Please see the return policy for more information or email info@sqtoken.com
Q: Am I able to ship internationally?
A: We does not ship or bill orders to international addresses outside the United States.
Q: When will my order ship?
A: Orders are shipped every business day (Monday-Friday excluding holidays). All in stock Standard orders will be shipped within 4-5 business days following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 12:00 PM CT, over a weekend or on a holiday, as well as any order requiring special handling such as custom options.